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frequently asked que

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HOW LONG WILL MY ORDER TAKE TO PROCES?

Our Personalized Gift Sets are made to order.  With the extent of the details in each order, our processing time can take 1-2 weeks to complete before shipping. Please allow enough time beofre your event when ordering. Also, depending on the quantity of the order will also have an impact on how long processing times will take. Shipping will take anywhere from 5-7 business days depending on your local post times.

WHAT IF I MADE A MISTAKE ON MY ORDER

If you feel you have made a mistake on your order, contact us at sales@thelavishbox.com with your order number and the corrections. Kindly ensure that you have checked all spelling before checking out.

WHAT IS YOUR RETURN POLICY

We do not refund personalized items. Once an item has been personalized we are unable to re-sell that product. 

I RECEIVED MY ORDER AND IT WAS DAMAGED

The Lavish Box is not responsible for any damages once the item has been shipped. However, should you receive a damaged product kindly contact us at sales@thelavishbox.com within 24 hours of receiving your package with a picture of the damaged item and we will do our best to replace the item.

THERE WAS A SPELLING MISTAKE ON MY ORDER

If you have received your order and there was a spelling mistake on the order kindly contact us within 24 hours of receiving your order at sales@thelavishbox.com. Send us a picture of the product and the original receipt showing the CORRECT SPELLING made at the time of purchase and we will send ou a new product with correct spelling.

I DON'T SEE THE QUESTION I'M LOOKING FOR

Don't see Questions and Answers that your looking for, contact us at Sales@thelavishbox.com with your question and we will do our best to help you.